You can Download the ChiliPad / ChiliBed Manual as a PDF.
Recommendations for keeping your Chili Technology system running efficiently for years of great sleep:
Please feel free to contact our Customer Service with questions or concerns regarding your Chili Technology products.
Failure to care for and perform routine cleaning and maintenance may void warranty.
Customer Service 1-877-235-6271 firstname.lastname@example.org
8:00 am – 5:00 pm Monday – Friday
Turn off and unplug the unit. Wait 15 minutes, turn the unit on, and reset preferred sleep temperature settings. If the issues persist, note error code, unplug control unit and contact customer service HERE.
Yes, it will work with an adjustable bed, but you will need to purchase a set of extension hoses available for $20 each (CP-20) to allow for the additional movement that the adjustable bed requires.
Yes, Memory foam is comfortable but often considered to be very warm, ChiliPad will be very effective in adjusting the temperature of the sleep surface to a comfortable level. For example, we have the ChiliPad built inside of our ChiliBeds™ already.
These dots represent the load on the system. For example, one dot means the heating or cooling function is working lightly. Four dots represents full load on the system, for maximum heating or cooling. The system is designed to circulate the water continuously, but the cooling and heating ramps up or down as it is working to reach or maintain the set point. While maintaining the set point, there will likely be only 1 or 2 dots. Keeping plenty of ventilation around the unit will minimize the load on it.
The control unit is about as loud as a desktop computer fan (40dB, white noise so to speak).
The one where you sleep the deepest and longest so you heal naturally and feel great. This is different for each person and often varies by night. Sleep studies show the ideal sleep temperature for optimal rest & recovery is 60-68ºF. But in all honestly it takes about 2-3 weeks to find that sweet spot that works for you, and as the seasons change so will your temperature.
The normal operating power is 80 watts, similar to an average light bulb.
It is difficult to remove ALL of the water from within the tubing. However, you should be able to drain most of it using the following process if you no longer have the water release key that it came with.
The Single Zone Queen was discontinued from our product line in the Spring of 2012; we are also out of stock and are unable to fulfill any more orders. At this point, I would recommend either our Single Zone Full – CP303 (53×75) or upgrading to the Dual zone Queen – CP314 (60×80, with two control units).
Yes, the ChiliPad™ covering was designed to stretch at the same rate as the most common mattress. Memory Foam (Heat activated visco-elastic foam) will still provide the supportive benefit but is commonly known to hold heat which is why the ChiliPad is ideal for cooling in this common mattress type. The ChiliBed™ has the heating and cooling built into the mattress and uses memory foam for support.
The ChiliPad™ is ETL listed, which is an equivalent of UL testing, alternate configurations are also approved for use in Japan, Europe, and Australia.
The ChiliPad™ and ChiliBed™ will operate effectively with a weight range up to 500 lbs per zone. With higher weight ranges the control unit may not reach the maximum temperature range from 46°F (8°C) to 118°F (48°C), but will still provide significant cooling and heating benefits.
The ChiliPad™ is approximately 3/4″ thick. Measurements are listed below:
The control unit is 12″W x 11″D x 7″H. The tubes attached to the mattress pad are 4′ in length. 4′ extension tubes are available and sold separately. The remote control takes 2 AAA batteries to operate.
The control unit will cool down to 46°F and heat to 118°F, but achieved temperature will vary depending on the environment and heat load.
The mattress pad is made from 150 thread count poly cotton material with polyester fill and medical grade silicone tubing. The silicone tubing that circulates the water was chosen because of its strength properties and durabilities. It will not be punctured by animal claws or under normal use.
The electrical cord is 8′ long.
The ChiliPad™ is a great solution to cool/heat your mattress in a boat, camper or semi. It provides an energy efficient option to meet truck idling requirements.
We strongly suggest using distilled water or filtered water. Standard tap water can be used, but may increase sediment buildup. A capful of Hydrogen Peroxide helps keep it clean.
Hydrogen peroxide can be added each time the water is refilled. We recommend using one capful of hydrogen peroxide (about 1 tablespoon). Please leave the lid off until the it stops fizzing when you put the peroxide in the water. Read our cleaning tips for more information.
The pad is Poly/Cotton fabric with a Polyester filling. The silicone tubing that circulates the water was chosen because of its strength properties and durabilities. It will not be punctured by animal claws or under normal use.
We will gladly ship internationally. International orders require an additional $200 freight charge. Customers in Australia and New Zealand may order directly from our Australia site at www.ChiliTechnology.com.au. The local distributor, Glen Farebrother, in Sydney can answer questions at 1300 139 350 or email@example.com
The ChiliPad™ uses up to 150 watts per control at peak and about 80 watts under normal use and works with common North American 110V power systems.
We recommend a mattress protector be placed between the mattress and the ChiliPad™ to protect the mattress warranty. In rare cases (temperature differences of greater than 25F) the ChiliPad™ can experience some condensation near the circulation tubes.
Yes, when the power is turned on, the ChiliPad™ and ChiliBed™will return to the last set temperature.
Yes, this product is Doctor recommended to reduce the symptoms of a hot flash in both severity and duration.
Although many consumers feel the temperature problem at night has to do with their head getting too hot, the temperature build up is actually all over the body and just vented at the head area. When the whole body temperature is properly regulated, excess sweating will cease.
No, we have chosen materials to match the stretch rate of the sheets and mattress ticking used on the most popular mattresses.
It is possible to feel the circulation tubes with your fingers if you search for them, but they cannot be felt when laying on the mattress. The silicone tubing is soft enough that it allows for a comfortable sleeping surface while still allowing water to pass through the tubes.
The noise level is low. The only audible components are a fan that is similar to a desktop computer and a water pump that contributes as much noise as a small aquarium pump. The noise typically becomes part of the room’s ambient noise within two weeks, similar to an air conditioning unit.
Yes, we offer replacement pads, control units, remotes and connection tubing. Call us at 877-235-6271 (in the US or Canada) or 704-235-6831, email firstname.lastname@example.org, or visit our Accessories section to order extension tubes and replacement pads.
Yes, the ChiliPad™ will fit and move with an adjustable bed. The ChiliBed™ can work with an adjustable frame . We do recommend that you purchase an extension tube (one per unit) to allow enough extra length for raising the bed.
When you purchase your ChiliPad™ or ChiliBed™ from Chili Technology, your satisfaction is assured by our 90 day money back guarantee. If you are not completely happy with your ChiliPad™ or ChiliBed™, call or email us within 90 days of purchase from Chili Technology. We will issue a return authorization number and refund your purchase price, less shipping and handling. Chili Cloud Pillows™, ChiliPad4Dogs™, and all other products sold by Chili Technology, LLC have a 30 day satisfaction guarantee.
Please fill out this form to obtain a return authorization number. Once your submission has been received, a Customer Service Representative will contact you within one business day with more information.
Many outside factors increase the temperature of the pad on the bed, including ambient room temperature, body heat of the sleeper, the types of sheets and comforter (ChiliPad™ works best with an insulating comforter or blanket over you while you sleep), having more than one tubing extension (we recommend only one extension per unit), as well as position the control unit to maximize sufficient air flow The ChiliPad™ unit should have 24″ inches of clearance for proper air flow on all 4 sides and the top.
Our 2 year warranty covers only the control unit.